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Volcano in Bali Causes PR Turbulence

Are there PR lessons to learn from the social media rants of irate travelers venting over delayed flights? Sure there are. This week’s volcanic eruption on island paradise Bali caused airport closures, grounded flights and headaches for many airlines. Jetstar, an Australian budget airline, found itself in the middle of a social media imbroglio as well. The airline’s use of Facebook to post status updates for the grounded passengers inbetween its …