Archive for the ‘News’ Category

Facebook’s Death Knell?

Thursday, May 20th, 2010

Ringing the Death Knell

Is that the faint tinkle of a death knell I’m hearing for Facebook among its once rabidly loyal small business owners?  Probably not! It’s more likely just the echo of the reverberating collective screams heard on Twitter and Facebook and around the blogosphere since yesterday afternoon when word started to trickle out that Facebook had announced via its Developers Forum that Facebook Pages (formerly Fan Pages) could no longer have landing tabs unless they had at least 10,000 fans (in the new lingo fans are “likers”) or unless they advertised on Facebook. (See Jonathan Mast’s blog posting for more background). (more…)

8 Hot Social Media Marketing Tips

Wednesday, April 7th, 2010

Copyright 2010 JAGWIRE Group and its licensors. All rights reserved.Nearly 3,800 people registered for SocialMediaExaminer’s Webinar “8 Hot Social Media Marketing Tips You Need to Know” yesterday (April 6, 2010).  If you weren’t one of them (perhaps you couldn’t get into the virtual room because there was only space for the first 1,000) then this recap is for you. Not only was this Webinar packed full of “virtual” bodies, but it packed in a wealth of information from four social media specialists. (more…)

From Foe to Friend: Turning online critics into brand ambassadors

Tuesday, March 30th, 2010

Social MediaI’ve often thought about how social media is blurring the lines between public relations and customer service. Everyone with a laptop or online device now has a powerful publishing platform at their fingertips. (more…)

The Original Venture Capitalists: A New Film

Friday, March 26th, 2010

Dictionary definition of entrepreneurAn early screening of the first documentary film about the founders of Silicon Valley’s venture capital industry mesmerized an audience of investment bankers and VCs, lawyers, entrepreneurs, technologists and others when it was unveiled by the Western Association of Venture Capitalists as a work-in-progress at a reception last night at the Computer History Museum in Mountain View, CA. (more…)

Bloomberg News Turns Tables

Saturday, March 13th, 2010

Bloomberg News turned the tables on me today. I just returned from a fascinating briefing given by the San Francisco Bureau Chief, and top tech editors/reporters at Bloomberg’s swanky waterfront San Francisco bureau and I had to agree to keep everything off-the-record about what was said about Bloomberg’s inner workings and plans.

How many times have I asked that of reporters? Irony of ironies, I recently blogged about how the term “off-the-record” is open to interpretation Okay, So You’ll Only Talk Off the Record.

So I’m hogtied, but I will say this, I am very impressed by what the reporters do day in and day out at Bloomberg News.

Next time a Bloomberg reporter wakes me up at 4:00 AM (or worse, reports on the national wire that I was unavailable for comment) I may just be a little more understanding … or maybe not.

Daily News Journalists On What Works

Tuesday, May 1st, 2007

So how do PR professionals land a company profile or get a product into a daily newspaper for their clients these days?

PR Newswire organized an informative Webinar on that very subject on May 17, 2007. The featured speakers were:

Lisa Vickery, Day Editor, National News Desk, Wall Street Journal
Steve Trousdale, Deputy Business Editor, San Jose Mercury News
Polly Smith, Deputy Business Editor, Chicago Sun-Times

Here are some abstracts paraphrased from my notes:

Lisa Vickery, Day Editor, National News Desk, Wall Street Journal

Do you favor public companies?

  • Public companies have the edge over private companies;
  • One tactic for a private company would be to explain how what you are doing fits into a trend. In other words, explain where your company fits into the world and how it is changing the landscape.

Who should stories be pitched to?

  • News is reporter-driven at the WSJ;
  • Writers keep an eye on what the Dow Jones news reporters are covering;
  • There’s a lot of “horse-trading” of stories between the various news groups, and stories are often re-cast. For example, a tech company may end up in the marketing pages rather than the tech pages because of an innovative marketing technique;
  • Stories that have been “chewed on a lot” by others, generally get less consideration.

Will you reach out to trusted bloggers for information?

  • The Journal is a very old paper, but we are learning some new tricks. We are adding blogs, but they’re still treated like a different animal. We don’t have a general tech blog. We are talking about it. This is
    already happening with marketing stories where there is a lot of buzz,
    but with business stories we are very cautious;
  • We are trying to bring the electronic and print side of the Journal together.

What’s best way to make you aware of experts in an industry? Send you a bio or wait until there is breaking news?

  • I always cringe if someone contacts me when there is a breaking story to offer an expert.

What’s the best way to grab your attention via press releases, etc?

  • Funny press releases will get my attention. Clarity. Be concise. Short sentences. As far as follow up phone calls, I confess there have been times when someone called after I had deleted an email a little too summarily. If it’s not a breaking story, probably it’s not bad to follow up. Not sure reporters would be happy with that. It’s always better to go through the reporters.

What’s the best way to foster a relationship with a journalist?

  • Cultivating relationships when we’re not on deadline is useful.

Steve Trousdale, Deputy Business Editor, San Jose Mercury News

Who should stories be pitched to?

  • There are 15 reporters and five assigning editors at the Merc;
  • It’s hard to make the cut. Tend to be very picky about what gets assigned;
  • There are 260 public companies in the area, including HP and Intel. “We could fill up the paper just with news from Google;”
  • Editorial is split between the Web and the newspaper;
  • We face intense competition from WSJ, NYT, Chronicle, Forbes, etc;
  • News has to interest a wide group of people, and then we’re still very cautious about the stories we take on.

Can you provide some examples of good headlines?

  • We look for stories that have consumer interest. Business-to-business subjects don’t do too much for us. Headlines that go overboard just turn us off.

Will you reach out to trusted bloggers for information?

  • Our Web people don’t contribute original content. Web content comes from the news desks. We’ll take something pretty quickly from the Web and turn it around in a story.

What’s best way to make you aware of experts in an industry? Send you a bio or wait until there is breaking news?

  • Offer industry expertise at the right time. A lot of people call and say if you are ever working on a story…well, that’s not likely to happen. Such offers must be made at a critical time, not six months before a story
    is on our radar screen.

What’s the best way to grab your attention via press releases, etc?

  • I can’t remember ever getting excited by a press release from a company. The smaller companies just really don’t make it into the paper. It’s so rare as to be almost irrelevant. It has to be something the NYT will kick itself over for not having first – it has to reach a high
    threshold like that;
  • There’s no desire to cover a specific company or a product. We’re leery of being sucked into a story where someone else might be doing as well and we would hate to overlook them.

What’s the best way to foster a relationship with a journalist?

  • Approach
    the reporter to develop an ongoing relationship, not necessarily a
    story. Be helpful. Reporters are always on deadline and need
    exclusives. If you can return calls quickly that’s a good way to
    develop a relationship. We realize that PR people are under
    restrictions with Sarbanes-Oxley, etc, but be as helpful as you can be.

How important are photos, video, audio?

  • Photos are always good. We just started experimenting with video.

How much time do you need for an exclusive?

  • If it comes in the day before then obviously we will do it, we’ll be aggressive. With more complicated stories such as biotech or stories that aren’t as intuitive, the more time the better

Polly Smith, Deputy Business Editor, Chicago Sun-Times

Who should stories be pitched to?

  • We focus on Chicago companies. Any story we consider has to have a Chicago angle. Welso enjoy companies that have become local because of the local impact they may have.

Do you favor public companies?

  • It’s less important whether your company is public or private. It’s more about how fresh the story is. We look for whether you are handling something in an interesting way. For example, if you have a large immigrant work force, and you are handling language issues in an interesting way then pitch us on that.

How do you utilize your Web sites and blogs to attract readers? Should PR pros try to reach those Web folks separately?

  • Go directly to the beat reporters to pitch your stories. Our Web staff is not a news gathering staff yet.

Will you reach out to trusted bloggers for information?

  • Bloggers can be an interesting way to reach out for fresh voices.

What’s best way to make you aware of experts in an industry? Send you a bio or wait until there is breaking news?

  • Generally, our reporters get their own sources.

What’s the best way to grab your attention via press releases, etc?

  • “I don’t have time to be turned off.” I have to go through so many. I have to scan [them all]. First thing I check is the area code. If I can’t see where they are and what industry it is, I don’t have time to figure it out. Follow up calls are a nuisance, I don’t even let them finish their sentence.

How important are photos, video, audio?

  • Photos are essential. Video is a new area for us. Hasn’t come up in business yet, but it will. Probably by end of this year we will be.

Online Communities — The New PR Challenge

Thursday, August 4th, 2005

community6On the edge of San Francisco’s Presidio, 130 people gathered on July 27 to hear how four companies — Digital Places, Edmunds.com, CivicSpace Labs and QuickBooks.com – are using discussion forums to serve their customers and online users. SofTECH and SDForum, two non-profits that host regular speaking and networking events for the local technology community played host.  Ron Lichty, director oftechnology at Avenue A/Razorfish, produced the event. He kept a running progress report in his Weblog leading up to the event just to show that he practices what he preaches.

Introducing the Panelists

Moderator Eugene Eric Kim, co-founder and principal of Blue Oxen Associates, prefaced the evening’s events by saying that he doesn’t believe in online communities. Actually, he just has a problem with the term. He
stressed that communities are about the people, not the tools that are
simply a means to an end to bring people together. His company markets
itself as “a think tank devoted to studying and improving
high-performance collaboration.”

Scott Wilder, group manager of Intuit’s QuickBooks.com community,
talked about how community forums can be a low-budget way to create
content for corporate Web sites. His experience spans SGI, America
Online, Borders.com and KB Toys. It was at KB Toys that he first
encountered “Tina the Toy Mom” and saw this enthusiastic (and
well-qualified) user morph into a paid online collaborator. Tina,
mother to nine, built a name for herself as she and her kids reviewed
toys online. Wilder then went on to Intuit where he discovered that
Intuit has “a lot of passionate customers that want to talk about
Intuit.” This was a good thing because he only had a small budget to
create a community forum, and Intuit did not plan to provide content.

Sylvia L. Marino, community manager of Edmunds.com,
a Web site with interactive forums for car shoppers and enthusiasts to
chat about cars, told the audience how her online community provided
information that helped fix a member’s software problem after the
member’s Toyota Prius locked up. The woman found herself stranded with
her two kids after her Prius got what the forum members dubbed “the
blue screen of death.” When she tried to explain to a Prius mechanic
what had happened, “he told her she was crazy” because he hadn’t heard
of this happening before. Marino explained that information had not yet
filtered down from corporate headquarters to the mechanic shops. Yet,
others had experienced this problem too, and they rallied around the
Edwards.com message board to tell the woman how to fix the problem. It needn’t be said, but this is the point where Toyota’s PR machine ought to weigh in.

Tony Christopher, founder of Digital Places,
a consultancy that plans and implements Internet and portal Extranet
services, talked about how he is helping the Federal Aviation
Administration (FAA) architect an intranet to communicate with their
400,000 employees. The FAA uses something called the Knowledge Sharing
Network Center. According to Christopher, this communication tool has
already resulted in a significant cost savings because people don’t
have to jump on a plane to communicate with each other face-to-face
anymore. He noted that portals can reduce departmental silos within
organizations.

Zack Rosen, founder and director of CivicSpaceLabs.org,
a site that is an online peer support community for users of CivicSpace
software, explained that his site is an open-source platform. People
can commission work on their Web sites. When asked by Kim how customer prospects could be sure they would stick around, he replied that his non-profit is mission-based not profit based. This is the guy who sparked the “DeanSpace” volunteer open-source development project for the Howard Dean campaign.

Lessons on the Fly

So what did we learn from this group? Here’s a grab bag of tips – and some conclusions – from the evening’s discussion:

– Edmunds.com and Intuit use Web Crossing as their community software;
– Don’t bother dictating topics or content to the community, users will define their own. Just give them their space;
– Community forums provide cheap content for corporate Web sites with enthusiastic customers;
– Communities are not about entertainment, they are where people go for support or information;

Corporate PR needs to engage in the discussion when the company’s
reputation starts to go south (The “Blue Screen of Death” thread on the
Toyota Prius is a case in point);
– Corporate
writers/editors need to be coached on how to communicate with users,
who are after all, what the community is all about;
– Users can become online collaborators or “answer people,” but they are rarely paid;

As community collaborators grow more prominent due to their expertise
they want to be compensated by more than rating systems. Subaru is said
to have flown community leaders “Bob” and “Juice” to one of its events
in Las Vegas, thus paying homage to their star status;
– Subaru PR knows how to work the community. Their product PR people are even featured guests in the online chat forums.


Community managers worry that they are exploiting their valuable
“answer people, and will consider some form of compensation;
– Groups anoint community leaders;

Good community managers are protective of their users, and implement
policies to prevent press and market research people from coming into
their sites and asking questions or spamming their top folks;

“No Solicitation” policies can be tough medicine for entrepreneurs who
are tempted to use the community to promote or build their small
businesses;

– Active monitoring of discussions results in high quality discussions;

It’s a time-consuming job to monitor appropriate language and content
on community sites. Edmunds.com hires freelancers to scour the site day
in and day out;

– Always take the time to tell people why their post has been removed;


There are different tolerance levels for profanity depending on the
community. Not surprisingly there is low tolerance for it in the
minivan community forums with their family orientation;
– Expect some death threats if you are a community manager.

JAG Wire Starts Blogging

Friday, July 8th, 2005

JAG Wire is finally getting a blog!

While we handle PR accounts for technology companies, the so-called “early
adopters,” we would never in a million years be mistaken for early
adopters ourselves. I don’t even have an ipod! I’ve been watching the
blog phenomenon gather momentum ever since attending Doug Kaye’s presentation on blogging at a SofTECH SIG way back in May 2003. We’re now ready to put a toe in the water.

JAG Wire’s Wired Business Communications Blog is meant to be a place to exchange ideas on anything that has to do with business communications and integrated marketing concepts. We’re a public relations agency with a healthy respect for integrated marketing approaches.

Wish us luck with this blog. We’re ankle deep now!